Impact of workplace bullying on job satisfaction and turnover intention and role of moderator perceived organization support: A case study of four and five star hotels in Rawalpindi and Islamabad
Author: Shela Bano

Workplace bullying is considered an international issue. Different studies indicate when workplace bullying occurs in the organization as a result different unfavorable outcomes occur. The purpose of this study is to explore the association of workplace bullying on job satisfaction and turnover intention, and how the moderator perceived organizational support deceased unfavorable outcomes of workplace bullying. A cross-sectional approach was used for this study. For this study data were collected from lower management employees of four and five-star hotels based in Rawalpindi and Islamabad. The sample of the study is 280. For this study, purposive sampling was used and SPSS 20 was used for data analysis. Results show workplace bullying has a negative influence on job satisfaction and positively impacts on the intention to leave the organization. Results show perceived organizational support doesn’t moderate unfavorable outcomes of bullying on organizational outcomes. The finding suggests that POS only moderate the unfavorable outcomes if employees perceived the organizations is supportive towards them. Supervisor:- Dr. Saud Ahmed Khan

Meta Data

Supervisor: Saud Ahmed Khan

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