Abstract

This study explains the main issues of poor governance in Pakistan, especially targeting the Pakistan citizen portal as an e-governance tool. By applying theories like institutionalism and principle agent theory, this research examines the fundamental reasons for governance failures and their effect on economic and social systems and discusses how e-governance can help in tackling these issues. This study adopted a qualitative descriptive method with comprehensive data to conceptualize bad governance in Pakistan from the context of PCP for the years 2022 and 2023. During that time there was significant public interaction with PCP, providing categories of complaints, resolutions, and feedback. The results show that PCP plays a pivotal role in improving Transparency and accountability in government activities resulting in improvement in Pakistan’s rank on the Corruption Perception Index. However, this research also highlights present challenges like bureaucratic resistance, infrastructure weaknesses, and the problem with data reliability. This thesis also provides important insights for policymakers suggesting that e-governance via the PCP platform can help combat and fight corruption and improve governance growth and accountability. A robust policy framework for better technological improvement in Pakistan. The results also highlight the importance of e-governance to create a more transparent, accountable, and efficient governance system in Pakistan